Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy describes our practices concerning personal information that we collect through our website and related digital interactions.

Personal information generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. The legal definition of personal information or personal data may differ depending upon applicable law.

This Policy does not necessarily apply to information collected independently by manufacturers, suppliers, financing companies, social-media platforms, analytics providers, advertising providers, subcontractors, or other independent third parties. Those organizations may maintain their own privacy policies.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Other Information You Provide

We may also collect information that you voluntarily provide when requesting an estimate, scheduling a consultation, requesting service, communicating with us, uploading documents, participating in a promotion, submitting a review, applying for employment, or otherwise interacting with Metro Reconstruction.

Please avoid submitting highly sensitive personal information through standard website forms unless it is specifically requested and reasonably necessary for your interaction with us.

3. Sources of Information

We may collect information from sources including:

• Information you provide directly to us;
• Our website and online forms;
• Telephone, email, text, or in-person communications;
• Website analytics and related technologies;
• Advertising and social-media platforms;
• Manufacturers, suppliers, distributors, and project partners;
• Referral partners;
• Publicly available sources;
• Business and property-related records where legally available;
• Service providers acting on our behalf; and
• Other sources when permitted by applicable law.

4. How We Use Information

We may use personal information for legitimate business and operational purposes, including to:

• Respond to questions and inquiries;
• Provide estimates, consultations, proposals, and services;
• Evaluate potential construction or remodeling projects;
• Schedule appointments and site visits;
• Communicate about existing or prospective projects;
• Process requests for products, warranties, or manufacturer information;
• Coordinate with suppliers, manufacturers, subcontractors, consultants, and other project professionals;
• Provide customer service;
• Maintain project and customer records;
• Operate, maintain, secure, and improve our website;
• Understand how visitors use our website;
• Measure advertising effectiveness;
• Provide marketing or promotional communications where permitted;
• Prevent fraud, misuse, security incidents, or unlawful activity;
• Protect our rights, customers, employees, property, and business;
• Comply with legal, regulatory, insurance, licensing, accounting, and contractual requirements;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed when information is collected or as permitted by law.

5. Cookies and Similar Tracking Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies that allow the website and third-party services to recognize a browser or device and collect information about website activity.

These technologies may be used for purposes such as:

• Providing essential website functionality;
• Remembering preferences;
• Maintaining website security;
• Understanding website traffic and usage;
• Improving website performance;
• Measuring marketing campaigns;
• Understanding how visitors reach our website; and
• Delivering or measuring advertising where applicable.

Browser Controls

Most web browsers allow you to manage or disable cookies through browser settings. Blocking certain cookies may affect the functionality of portions of the website.

6. Analytics, Advertising and Social Media

Metro Reconstruction may use website analytics, search-engine services, social-media services, advertising technologies, and similar tools to understand how visitors interact with our website and marketing.

These providers may collect or receive information about your browser, device, IP address, website interactions, advertising interactions, referring website, or similar online activity in accordance with their own terms and privacy policies.

Depending upon the technology being used, some privacy laws may characterize certain advertising-related disclosures as "sharing," a "sale," or use of personal data for "targeted advertising," even when no money is exchanged for your personal information.

7. How We May Disclose Information

We may disclose personal information when reasonably necessary for legitimate business purposes, including to the following categories of recipients:

• Website hosting and technology providers;
• Email and communication providers;
• Customer relationship management providers;
• Scheduling and form-processing services;
• Analytics and advertising providers;
• Professional advisors such as accountants, attorneys, insurers, and consultants;
• Product manufacturers and distributors;
• Suppliers and material providers;
• Subcontractors and independent professionals involved in a project;
• Architects, engineers, designers, inspectors, or similar project professionals;
• Financing or payment-related providers when requested or applicable;
• Warranty administrators;
• Government agencies and regulatory authorities when legally required;
• Law enforcement where disclosure is legally required or permitted; and
• Other parties with your direction or consent.

Business Transactions

Information may also be transferred or disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, business succession, or similar corporate transaction, subject to applicable law.

8. Manufacturers, Suppliers and Project Partners

Construction and remodeling projects commonly involve manufacturers, distributors, suppliers, subcontractors, warranty providers, architects, engineers, financing providers, and other independent businesses.

When reasonably necessary to respond to your request or perform services, Metro Reconstruction may provide relevant project or contact information to these parties. For example, information may be provided to a window or door manufacturer when needed for product selection, ordering, technical support, warranty registration, warranty service, certification requirements, or project coordination.

This can include manufacturers such as Andersen Windows & Doors or other manufacturers whose products or services are relevant to your project.

When a manufacturer, supplier, financing provider, or other independent company collects information directly from you or receives information as an independent business, its own privacy policy and practices may govern its use of that information.

Metro Reconstruction Services, Inc. is an independent contractor. References to third-party manufacturers, brands, products, certifications, or programs do not mean that Metro controls those companies' privacy practices.

9. Website Forms, Photos, Documents and Project Information

Our website may allow you to submit project information, photographs, documents, addresses, descriptions, appointment preferences, or other materials.

Information submitted through a project inquiry may be used to evaluate your project, prepare for a consultation, develop an estimate or proposal, communicate with you, coordinate services, maintain business records, or otherwise respond to your request.

Please do not upload documents containing Social Security numbers, complete financial account numbers, passwords, medical records, or other highly sensitive information unless Metro specifically requests that information through an appropriate method.

Project Photographs

Photographs provided for evaluating or documenting a project may contain information about a property. Metro may retain project photographs as part of its project, estimate, warranty, service, insurance, or business records where appropriate.

Use of identifiable customer photographs for public marketing, portfolio, testimonial, or promotional purposes may be subject to separate permission or agreement where appropriate.

10. Email, Telephone and SMS Communications

If you provide a telephone number or email address, Metro Reconstruction may use that information to respond to your inquiry, communicate about your project, schedule appointments, provide service information, or otherwise conduct our business relationship.

Marketing Email

If you subscribe to promotional emails, newsletters, discounts, offers, or similar marketing communications, you may unsubscribe using the unsubscribe mechanism contained in the applicable communication or by contacting us.

Even if you opt out of marketing communications, we may continue sending non-promotional communications that are reasonably necessary for an existing project, transaction, warranty, service request, legal matter, or business relationship.

Text Messages

If Metro offers SMS or text-message communications, messages may be used to respond to requests, coordinate appointments, provide project updates, or communicate concerning requested services. Message and data rates may apply depending upon your wireless provider.

Where legally required, marketing text messages will be sent only with the level of consent required by applicable law. Consent to receive marketing messages is not intended to be a condition of purchasing construction services unless expressly stated and legally permitted.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, warranty, insurance, accounting, tax, licensing, regulatory, security, dispute resolution, and legal purposes.

Retention periods vary depending upon the nature of the information and our relationship with you. For example, construction records may need to be retained longer than a general website inquiry due to warranty obligations, project history, insurance requirements, contracts, or applicable laws.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our practices and applicable requirements.

12. Information Security

Metro Reconstruction uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, email system, electronic storage system, or information-security program can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

If you believe information you provided to Metro may have been compromised, please contact us promptly using the information at the bottom of this Policy.

13. Your Privacy Choices

Depending upon your relationship with us and applicable law, you may have choices concerning how your information is used.

These choices may include:

• Unsubscribing from promotional emails;
• Managing browser cookie settings;
• Adjusting privacy settings within your browser or device;
• Submitting an applicable privacy-rights request;
• Requesting correction of inaccurate information;
• Requesting deletion of certain information;
• Opting out of certain targeted advertising or qualifying data disclosures where applicable; and
• Using a legally recognized universal opt-out mechanism where applicable.

14. U.S. State Privacy Rights

Privacy laws in certain U.S. states provide qualifying residents with additional rights concerning personal information. Eligibility and specific rights vary according to the applicable law and whether that law applies to Metro Reconstruction.

Subject to applicable exceptions, qualifying rights may include the ability to:

• Confirm whether personal data is being processed;
• Access certain personal data;
• Correct inaccuracies;
• Request deletion;
• Receive certain information in a portable format;
• Opt out of certain sales of personal data;
• Opt out of certain targeted advertising;
• Opt out of certain qualifying profiling activities;
• Limit certain uses of sensitive personal information where applicable; and
• Appeal a decision concerning a privacy request where required by law.

These rights are not absolute. Applicable laws may allow or require us to retain information for contracts, warranties, transactions, legal obligations, security, fraud prevention, recordkeeping, legal claims, or other permitted purposes.

15. Colorado Privacy Rights

Metro Reconstruction is based in Colorado and respects the privacy rights provided to Colorado consumers under applicable Colorado law.

Where the Colorado Privacy Act applies to a particular interaction, qualifying Colorado consumers may have rights that include:

• Accessing certain personal data;
• Correcting inaccuracies in personal data;
• Requesting deletion of certain personal data;
• Obtaining certain personal data in a portable format;
• Opting out of the sale of personal data where applicable;
• Opting out of targeted advertising where applicable;
• Opting out of certain profiling in furtherance of decisions producing legal or similarly significant effects; and
• Appealing certain decisions concerning a privacy request.

Submitting a Colorado Privacy Request

If you believe you have privacy rights under Colorado law, you may contact us at office@metroreconstruction.com .

Please include "Privacy Request" in the subject line and provide enough information for us to understand your request.

We may need to verify your identity before fulfilling certain requests. We will use information submitted for verification purposes only as reasonably necessary to authenticate and process the request.

Authorized Agents

Where applicable law allows an authorized agent to submit a request on your behalf, we may request evidence of the agent's authority and may take reasonable steps to verify your identity.

Appeals

If applicable Colorado law provides you with a right to appeal our decision regarding a privacy request, you may submit an appeal using the same contact method and clearly identify the request as a "Privacy Appeal."

16. Sales, Sharing and Targeted Advertising

Metro Reconstruction does not intend to sell your personal information to data brokers in exchange for money.

However, privacy laws in some jurisdictions define terms such as "sale" and "sharing" more broadly than an ordinary monetary sale. For example, certain disclosures involving advertising cookies, pixels, or advertising technology may be treated as a sale, sharing, or targeted advertising under applicable privacy law.

Where required by applicable law, qualifying users may request to opt out of those activities.

A privacy request may be submitted to: office@metroreconstruction.com .

17. Global Privacy Control and Universal Opt-Out Signals

Certain jurisdictions recognize browser-based universal opt-out mechanisms that communicate a user's preference to opt out of certain sales, sharing, or targeted advertising.

Where Metro Reconstruction is legally required to recognize a qualifying universal opt-out mechanism, we will process supported signals in accordance with applicable law and the technical capabilities of our website.

Global Privacy Control, commonly referred to as GPC, is one example of such a browser-based privacy preference signal.

18. Children's Privacy

Metro Reconstruction's website and construction services are intended for property owners, prospective customers, businesses, and other adults and are not directed toward children under the age of 13.

We do not knowingly seek to collect personal information online from children under 13. If we learn that personal information from a child has been collected in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

If you believe a child has submitted personal information to us inappropriately, please contact us.

19. Third-Party Websites and Services

Our website may contain links, embedded content, maps, videos, social-media features, scheduling services, manufacturer websites, financing services, review platforms, or other services operated by third parties.

Metro Reconstruction does not control the privacy, security, cookie, or information-handling practices of independent third-party websites or services.

When you leave our website or interact directly with a third-party service, we encourage you to review that organization's privacy policy and terms.

20. Employment Applicants, Vendors and Business Contacts

If you communicate with Metro in connection with employment, subcontracting, vendor relationships, professional services, or other business opportunities, we may collect information reasonably necessary to evaluate and manage that relationship.

This may include contact information, professional history, qualifications, licensing information, insurance information, references, business information, or other information that you voluntarily provide.

Additional disclosures or agreements may apply to employees, applicants, subcontractors, vendors, and other business relationships where required.

21. Legal Requirements and Protection of Rights

We may preserve, use, or disclose information where we reasonably believe doing so is necessary or appropriate to:

• Comply with applicable laws or regulations;
• Respond to lawful subpoenas, court orders, or legal process;
• Cooperate with appropriate governmental or regulatory authorities;
• Investigate suspected fraud, misuse, or unlawful activity;
• Protect the safety and security of individuals, properties, systems, and services;
• Enforce agreements or protect contractual rights; or
• Establish, exercise, or defend legal claims.

22. International Visitors

Metro Reconstruction Services, Inc. is a Colorado-based construction company serving customers primarily within Colorado and the United States.

If you access our website from outside the United States, information you submit may be processed or stored in the United States or in other locations where our service providers operate, subject to applicable law.

23. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our website, technology, services, business practices, legal obligations, or privacy requirements.

When we update this Policy, we will revise the "Last Updated" date displayed at the top of this page. Material changes may be communicated through additional means when appropriate or required by law.

We encourage visitors to review this Privacy Policy periodically for current information concerning our privacy practices.